Terms & Conditions

Last updated: 18 August 2026

About These Terms

These Terms & Conditions govern your use of the LUAVY website and any purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

Using Our Website

You may use our website for lawful purposes and in accordance with these Terms & Conditions.

You must not misuse the website, interfere with its operation, attempt to gain unauthorised access to any part of it, or use it in a way that could harm LUAVY, our customers or other users.

Products and Availability

We aim to present our products as accurately as possible. However, colours and appearance may vary slightly depending on your screen, device or display settings.

Product descriptions, prices and availability may be changed or updated from time to time without prior notice.

All orders are subject to product availability. If an item becomes unavailable after you place an order, we will contact you and provide an appropriate solution, which may include a refund.

Prices and Payment

Prices are displayed on the website in the currency indicated at the time of purchase.

Any applicable shipping costs, taxes or other charges that we collect will be shown during checkout before you complete your order.

Payment is processed through the payment methods and providers available at checkout. LUAVY does not directly store your complete payment card details.

Orders

After placing an order, you should receive an order confirmation. This confirms that we have received your order but does not necessarily mean that it has been dispatched.

We reserve the right to cancel or refuse an order where reasonably necessary, including in cases of suspected fraud, payment problems, incorrect pricing, product unavailability or errors affecting the order.

If we cancel an order after payment has been received, the relevant amount will be refunded.

Shipping & Delivery

Shipping availability, costs and estimated delivery times may vary depending on the product and destination.

Some products may be fulfilled by third-party suppliers or fulfilment partners and items within the same order may therefore be shipped separately.

For further information, please see our Shipping Policy.

Returns & Refunds

Returns, refunds and other remedies are handled in accordance with our Refund Policy and any rights available to you under applicable consumer law.

Please review our Refund Policy before making a purchase.

Intellectual property

Unless otherwise stated, the content created for the LUAVY website, including our branding, logo, text, graphics and original visual materials, belongs to LUAVY or is used with appropriate permission.

You may not reproduce, distribute, modify or commercially use such content without permission, except where permitted by law.

Third-Party Services

Our website may use or contain services, applications, payment systems, links or other features provided by third parties.

We are not responsible for the content, policies or practices of independent third-party websites or services. Your use of those services may also be subject to their own terms and policies.

Limitation of Liability

Nothing in these Terms & Conditions excludes or limits any liability or consumer right that cannot legally be excluded or limited.

To the extent permitted by applicable law, LUAVY will not be responsible for losses resulting from circumstances beyond our reasonable control or for indirect or consequential losses that were not reasonably foreseeable.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our website, services, business practices or legal requirements.

The latest version will be published on this page together with the date of the most recent update.

If you have any questions about these Terms & Conditions, please contact us through our Contact page.