Shipping Policy

Last updated: 18 August 2026

Order ProcessingOrder Processing

Once your order has been placed, it will be processed before shipment. Processing times may vary depending on the item, supplier and order volume.

You will receive an order confirmation after completing your purchase and, where available, shipping or tracking information once your order has been dispatched.

Shipping Destinations

LUAVY offers shipping to the destinations available at checkout. Shipping availability may vary depending on the product and delivery address.

If an item cannot be shipped to your location, this will be indicated during the ordering process or we will contact you as soon as possible.

Shipping Costs

Shipping costs, where applicable, are calculated and displayed at checkout before you complete your purchase. Costs may vary depending on the destination, product and shipping method available.

Delivery Times

Estimated delivery times are provided during the purchasing process where available. Delivery times may vary depending on the destination, carrier, supplier and other circumstances outside our direct control.

Please note that estimated delivery dates are not guaranteed. Delays may occasionally occur due to customs procedures, carrier disruptions, public holidays, weather conditions or other unforeseen circumstances.

Multiple Shipments

Some products may be fulfilled by different suppliers or fulfilment partners. If your order contains multiple items, they may be shipped separately and arrive at different times.

Where available, separate tracking information may be provided for each shipment.

International Orders, Customs and Duties

International orders may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country.

Where such charges are not included at checkout, they may be the responsibility of the customer. Requirements and charges vary by country, and we recommend checking the applicable rules in your destination before placing an order.

Incorrect or Incomplete Addresses

Please make sure that your delivery information is complete and accurate before submitting your order.

If you notice an error in your shipping address, please contact us as soon as possible. Once an order has been processed or dispatched, we may not be able to change the delivery address.

LUAVY cannot guarantee replacement or reimbursement for orders that cannot be delivered because incorrect or incomplete shipping information was provided at checkout.

Lost, Delayed or Damaged Orders

If your order appears to be significantly delayed, lost in transit or arrives damaged, please contact us through our Contact page with your order details.

We will review the issue and, where appropriate, work with the relevant supplier or shipping provider to determine the available solution.

If you have any questions about shipping or your order, please contact us through our Contact page.