Refund Policy

Last updated: 18 August 2026

Returns & Refunds

We want you to be happy with your purchase. If you change your mind or experience a problem with an item, please contact us through our Contact page so we can assist you.

Nothing in this Refund Policy affects any rights you may have under applicable consumer protection law.

Change of Mind

If you wish to return an eligible item, please contact us within 14 days of receiving your order.

After notifying us, you will have 14 days to return the item, where applicable.

Returned items should be unused, unworn and in their original condition, with any original packaging or tags where reasonably possible.

Please contact us before sending a return. Return instructions and the appropriate return address will be provided to you.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, faulty, materially different from its description, or you receive the wrong item, contact us as soon as possible and provide your order details and, where helpful, photographs showing the issue.

We will review the situation and provide an appropriate remedy in accordance with applicable consumer law, which may include a replacement, refund or other solution.

Items That Cannot Be Returned

Certain items may not be eligible for return for hygiene, safety or other legal reasons once opened or used.

Any product-specific return restrictions will be indicated on the relevant product page where applicable.

This does not affect your rights where an item is faulty, damaged, incorrectly supplied or otherwise covered by applicable consumer protection law.

Return Shipping

Unless otherwise required by applicable law, return shipping costs for change-of-mind returns are the customer's responsibility.

If an item is faulty, damaged or incorrect, please contact us before returning it so that we can provide the appropriate instructions.

Please do not send products to an address shown on the original parcel without first contacting us, as the appropriate return location may differ.

Refunds

Once an eligible return has been received and reviewed, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Where required by applicable law, eligible standard delivery charges will also be refunded.

Exchanges

We do not currently offer direct exchanges.

If you would like a different item, please contact us regarding the return of the original item and place a new order separately.

Your statutory rights are not affected.

Cancellations

If you wish to cancel an order, please contact us as soon as possible.

If the order has already entered processing or has been dispatched, we may be unable to stop the shipment. In that case, the applicable return procedure will apply.

Any statutory cancellation rights available to you remain unaffected.

If you have any questions about a return, refund or cancellation, please contact us through our Contact page and include your order number whenever possible.